Frequently Asked Questions
Do you refund used items?
If you accidentally got the wrong size, don’t stress! We will happily replace your item with the correct size. However, we will not return used products of any kind.
Will you replace an item if it arrived damaged because of shipping?
We will happily replace the item; However, it will not be eligible for a refund.
Can I return an item free of charge?
We offer a refund on any unopened and unused items returned to us within 14 days of the delivery date, excluding any delivery costs or transaction fees. We do not refund gifts. Refunds are only eligible on the method of payment used to purchase.
Contact us
For refund and replacement requests, please fill out the form below. We will be sure to get back with you at our earliest availability.
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*For reference to your request, you may be asked to provide photos. To make this process faster, please email your name, number, reference photos, and a brief message to contactus@wildernessrooted.com.
Wilderness Rooted
P.O. Box 370, Franklinton, NC 27525
contactus@wildernessrooted.com
Phone: 1 (919) 725 – 4611
Hours
Monday – Friday
8am – 5pm
Saturday
11am – 2pm
Closed Sunday
Copyrighted @2023-2026 Wilderness Rooted, all rights reserved. Trademarks pending.